Customer Service

Return Material Authorization Form
Please read and review Terms and Conditions in Quote or Dealer Agreement and allow 48hours for a response.
Submit RMA to Service@cmsaero.com

RMA #

Date(*)

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CMS Rep(*)

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Customer Name(*)

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Company Name(*)

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Address

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City/State

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Zip/Postal Code

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Telephone Number(*)

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Province/Country

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Email Address(*)

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Part Number

Revision

Serial No

QTY RETURNING

PO Number

REASON FOR RETURN

RETURN CODE

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Additional Information

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Return Code Breakdown
A – Discrepancy B – Wrong Item C – Ordered Wrong Item D – Duplicate T – Damaged in Transit K – Repair S - Software
Custom Order Items: On custom products that are not stock items, we cannot accept cancellations or returns.
Returned Item: No product shall be returned without CMS approval and RMA number written on the outside of the box.
Any merchandise returned without a valid RMA will be subject to a service fee.
Return as New: All returned articles must not have flight time to be categorized as “NEW”. CMS will investigate damage to determine Warranty or non-Warranty. Rotatable Spares are available during the investigation period.
Certification Requested: Certificate of Conformance FAA Form 8130-3
Note CMS will determine certification request eligibility.

generate a "C of C" or an 8130

C of C

8130

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Discrepancy

Defect Type

Product

Paperwork

Cosmetic

Other

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Description of discrepancy

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Work Performed

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Inspection Points

Paperwork

Work Order routing steps are completed in order and are not blank.

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For multiple lots, quantities per lot number are listed.

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If ECO upgrades have been performed: - a) New BOM revision and applicable ECOs are listed & copy of ECO is attached to WO. b) Purchase order from customer requesting change and reference service bulletin and data approval. c) All modifications to the unit and WO are performed in their entirety per attached ECOs.

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All documents are included in the Work Order packet at the revision listed on the BOM.

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All ATR section names match those in the ATP. Only sections allowing "N/A" to be entered in ATR are marked "N/A" and units meet the requirements to mark the section "N/A". ATP attached to Work Order, and ATP logged in Portal.

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Marking

Part Number, Revision Level, and Serial Number on part mark match.

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Label/overlay graphics and orientations are correct per drawing.

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All connectors are properly marked per drawing.

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Physical

Screws, Spring Clips, Jackposts, Connector Hardware, etc., are installed correctly per drawing.

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All components were installed correctly per assembly instructions and the unit matches its drawing.

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Pigtail cables are properly strain relieved.

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Cosmetic surfaces are cleaned and protected from additional damage.

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Connector pins are straight, orbicular, at the same height, and are not damaged in any way.

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No components are loose within unit encasement (shake test).

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All buttons have consistent and noticeable feedback when pressed.

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Housing assemblies have an equal gap all the way around.

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READY

YES

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Approving Civil Aviation Authority/Country:	AUTHORIZED RELEASE CERTIFICATE FAA Form 8130-3, AIRWORTHINESS APPROVAL TAG				Form Tracking Number
Organization Name and Address: Cabin Management Solutions 10525 Mopac Dr. San Antonio, TX 78217 (CMSROG3E)					Work Order/Contract/Invoice Number

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