Support

Customer Service

For customer service or technical support, email service@cmsaero.com or call +1.936.523.1700

Include the following information:
Aircraft make, model and serial number.

All equipment being returned to CMS for any reason must have an RMA. Equipment received without an RMA will be quarantined until the RMA process is completed.

Return Material Authorization Form

Please read and review Terms and Conditions in Quote or Dealer Agreement and allow 48hours for a response.

Submitting RMA will send it to service@cmsaero.com.

Date(*)

CMS Rep(*)

Dealer Number(*)

Purchase Order Number(*)

Your Information

Customer Name(*)

Company Name(*)

Address(*)

City(*)

State(*)

Zip/Postal Code(*)

Country(*)

Telephone Number(*)

Email Address(*)

Aircraft Information

Make(*)

Model(*)

Serial Number(*)

Registration Number(*)

Part Information

Part Number(*)

Nomenclature(*)

Serial Number(*)

Reason For Return(*)

Add Part 2

Part Number(*)

Nomenclature(*)

Serial Number(*)

Reason For Return(*)

Add Part 3

Part Number(*)

Nomenclature(*)

Serial Number(*)

Reason For Return(*)

Add Part 4

Part Number(*)

Nomenclature(*)

Serial Number(*)

Reason For Return(*)

Add Part 5

Part Number(*)

Nomenclature(*)

Serial Number(*)

Reason For Return(*)

Additional Information

Custom Order Items: On custom products that are not stock items, we cannot accept cancellations or returns.

Returned Item: No product shall be returned without CMS approval and RMA number written on the outside of the box.

Any merchandise returned without a valid RMA will be subject to a service fee.

Return as New: All returned articles must not have flight time to be categorized as “NEW”. CMS will investigate damage to determine Warranty or non-Warranty. Rotatable Spares are available during the investigation period.